Refund Policy

Effective Date: September 6, 2025

At TranscriptGenerator.ai, we strive to provide exceptional service and value to all our customers. We understand that sometimes our service may not meet your expectations, and we're committed to making things right.

💰 Refund Conditions

We offer refunds under the following conditions:

📅 Within 7 Days

Request must be submitted within 7 days of your initial purchase date

📊 Usage Below 50%

Your credit usage must be below 50% of the purchased amount

📧 How to Apply

Getting a refund is simple and straightforward. Follow these three easy steps:

Send us an email

Include necessary information

Provide your order number and a clear reason for the refund request

We'll handle it promptly

Our team will process your request within 2-3 business days

📮 Contact Information

Need Help?

Our support team is here to assist you with your refund request

✉️ [email protected]

Important Notes

Processing Time: Refund requests are typically processed within 2-3 business days
Payment Method: Refunds will be issued to the original payment method used for purchase
Credit Balance: Any remaining credits will be forfeited upon refund approval
Account Status: Your account will remain active but will revert to the free tier

Exceptions

Please note that refunds may not be available in the following circumstances:

Requests made after 7 days from the purchase date
Credit usage exceeding 50% of the purchased amount
Violations of our Terms of Service
Previous refund requests within the past 6 months
Chargebacks or payment disputes already initiated

Fair Use Policy

We reserve the right to refuse refund requests that we determine, in our sole discretion, to be abusive or fraudulent. This policy is designed to protect both our service and our legitimate customers.

This Refund Policy was last updated on September 6, 2025. We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting to this page.